Privacy Policy

This Privacy Policy explains how Prime Contract Packers Ltd ("we", "us", "our") collects, uses and protects personal data when you visit https://primeproteinpackers.com or contact us for a quote. We are the data controller for the personal data we hold about you and we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Prime Contract Packers Ltd, registered in England and Wales, with registered office at Manchester, United Kingdom. You can contact us at adriana@primeprotein.io.

2. What data we collect

• Identity and contact data: name, company, email address, phone number.
• Enquiry content: the project brief, volumes and other details you send us.
• Technical data: IP address, browser type, device information and pages viewed.
• Usage data: how you interact with our website (only where consented via cookies).

3. How we use your data

• To respond to your enquiry and provide a quote (legitimate interests / pre-contract).
• To manage and improve our services and website (legitimate interests).
• To comply with legal, regulatory and tax obligations (legal obligation).
• To send marketing communications where you have opted in (consent).

4. Sharing your data

We share your data only with trusted service providers who help us operate our business — including hosting, email delivery and analytics providers — under written data-processing agreements. We do not sell your personal data. Data may be transferred outside the UK only where appropriate safeguards (e.g. UK-approved Standard Contractual Clauses) are in place.

5. How long we keep it

We keep enquiry data for up to 3 years from your last contact with us, and accounting records for 6 years as required by HMRC. Marketing consent is retained until you withdraw it.

6. Your rights

• Access, rectification, erasure and portability of your data.
• Restriction of or objection to processing.
• Withdrawal of consent at any time.
• Complaint to the Information Commissioner's Office (ICO): ico.org.uk.

To exercise any right, email adriana@primeprotein.io.

7. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or alteration, including encryption in transit (HTTPS) and access controls.

8. Changes

We may update this policy from time to time. The "Last updated" date at the top of this page will always reflect the current version.